When a member of the DACC community experiences a situation or a conflict in which he or she thinks his/her rights have not been fully recognized or have been compromised in some manner, the situation may be resolved by following the College's process for the resolution of complaints/grievances. Grievances may be resolved on an informal basis or on a formal basis. Every attempt will be made to resolve grievances at the point of origin on an informal basis. If resolution to a complaint/grievance is not successfully addressed to the stakeholder’s satisfaction on an informal basis, then he/she may pursue resolution through the formal process. The complete process with respect to Student Complaint/Grievances and Resolution Procedures is presented in the DACC Student Handbook at https://dacc.edu/student-handbook