The basis for a student's complaint may be that an act or situation is objectionable in the view of the student. High Point University provides a process for student complaints to be addressed.
The High Point University Procedure for Student Complaints governs complaints the student puts in writing and submits to a University official. This Procedure applies to all students, undergraduate and graduate. This Procedure ensures timely, fair, and efficient resolutions with the maintenance of individual privacy and confidentiality to the extent practicable. This Procedure cannot be used to challenge the finding of the Executive Committee of the University, a standing committee whose decision is final. Further, this procedure is not intended to address complaints regarding Non-Consensual Sexual Penetration or misconduct. Please see the Title IX Policy to file a report of this nature.
Informal Resolution of Complaint:
Discussion, in many instances, can resolve a complaint. The student is encouraged to bring a problem to the person who has responsibility for the objectionable action or situation. This is merely an option for the student and it has no bearing on the student seeking a formal solution to the problem through the involvement of University officials.
Formal Resolution of a Complaint:
When students seek the formal intervention of University officials, they must submit a written complaint via this form. If you would like to directly communicate with someone about the matter, you can communicate with the Senior Director for Multicultural Affairs and Care in the Office of Student Life, 3rd Floor, Slane University Center, 336-841-9231. Because a student complaint can touch any aspect of the University, the Senior Director for Multicultural Affairs and Care is the appointed University official to guide all written student complaints.
For specific complaints relationed to Section 504, please use this form: https://cm.maxient.com/reportingform.php?HighPointUniv&layout_id=30
*If your concern is about an incident currently happening (policy violation or noise complaint) and requires in-the-moment response, please contact HPU Security at 336-841-9112 or submit a tip via the LiveSafe app*