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Compliments, Complaints & Conflict Resolution


This is the preliminary form to initiate a Rock Valley College
student complaint regarding staff, faculty, another student, or academic class concern.

Compliments and accolades are welcomed below as well.

 

Complaint Types: Information Only, Informal Complaint, Formal Complaint.
Complaint Categories: General, Academic, Disability/ADA, Title IX Sexual Assault/ Harassment, Other Discrimination.

Please click the appropriate link if you are seeking to share a concern about one of the following:

• Sexual Assault and Other Title IX Concerns (discrimination, pregnant and parenting etc.) please click here.
• B.I.T.(Behavioral Intervention Team), Student Conduct, Academic Misconduct or Other Concern, please click here.



Review Complaint Resolution Policies:

Complaint Resolution Process clickhere.

Capricious Final Grade Policy click here.

Please note that certain complaints may warrant the Dean of Students Office to take action regardless of your request.

Complaints Defined:

• Capricious final grade A Capricious Final Grade is determined by specific criteria, please see the capricious final grade policy link above to see if your complaint meets this criteria.


• A Formal Complaint is a concern that you would like to pursue beyond the informal channel and requires; a) meeting with the Dean or designee b) additional documentation and c) may require additional meetings and staff contacts.

If you are seeking a formal complaint, it will automatically require you to schedule an appointment with the Dean of Students Office to initiate the process.

• An Informal Complaint is the ideal resolution option. You and the individual would attempt to resolve the concern together first and we strongly encourage you to try to resolve the situation at this level. If you are unable to resolve with the person of conflict, you may still try to resolve at information level via the Dean of Students Office, Academic Division or respective department. If you are able to resolve the concern at this level, it generally does not require further information or action. (e.g. general concern, customer service, classroom, other student). The concern and resolution would be documented by the responding office.

• An Information Only Complaint is your submission of a preliminary student complaint form. You are not seeking any follow up or action- you "just want someone to know."

* Also note: While we encourage informal resolution for complaints, you may also pursue a formal complaint without going through the informal process first.

 



If you are uncertain which option is best suited to resolve your concern, please submit the form and the appropriate Rock Valley College staff person will assist you once the form is submitted.

Complainant

Please tell us about yourself.

 
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Your RVC Student Email Address is preferred. Please make sure you have access.
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General-complaint about dept, customer service etc Academic Other, any class concern besides grade
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Time limits: General Complaints,within one semester, Capricious Final Grade within the next semester
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Compliment Complaint / Concern Regarding:

Please share information regarding your experience. Please add all relevant parties; witnesses, supporters or other involved parties. Selecting "Add Another Person" will provide additional drop down boxes.

Involved party 1

Details of Your Compliment, Complaint or Concern

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I have spoken with or made unsuccessful attempts to resolve my concern with the person with whom I have a concern about. If yes, please share details in the box below.(Required)
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I would like a facilitated discussion (have someone meet with the person along with me) to resolve my concern.(Required)
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I authorize my signature for submission of this student concern. Note: If you are filing a formal complaint you must authorize your signature.(Required)
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Supporting Documentation

If you have supporting documents, please attach here. Reminder, if filing a formal complaint, once you have your meeting with the Dean of Students office you may provide your additional paperwork at that time. 5GB maximum total size.
Attachments require time to upload, so please be patient after submitting this form.

Submission