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Student Complaint Form


IMPORTANT INFORMATION:
Read the following before completing this form to ensure that the matter/issue you are reporting should be reported by submitting this form.

MATTERS GOVERNED BY ANOTHER SPECIFIC PROCESS
To report an issue that involves any of the types of matters listed below, which are handled by a distinct process, please see the Formal Resolution of Student Grievance section of the Report a student concern page to be directed to the specific reporting form.
Appeals: Academic Status; Admission; Chartered organizations-Judicial Procedure; Financial Aid Excessive Hours; Grade; Graduate School; Library Fine ; Residence Life/Fraternity Housing Contract; Scholarship Cancellation; Sexual Misconduct, Sexual Assault & Sexual Harassment Appeal;   Student Code of Conduct Violation Appeal;    Tuition Refund Appeal; and Traffic Tickets and Citations Appeals   
Comments: Campus Lighting Comments; Parking Maintenance Issues;     
Other: Discrimination or Harassment Complaints; Family Educational Rights and Privacy Act (FERPA); Financial Aid Suspension Clearance; Withdrawal-Official; and Withdrawal Unofficial.
INSTITUTIONAL POLICIES:
Our institution has prescribed policies in place relative to each of the matters indicated within this form, including the Student Complaint Process/Grievance Process. For a complete list of the applicable policies, review our Institutional Policies page
STUDENT OBLIGATIONS
Students must first try to resolve a matter with the unit/department involved before completing this form.
ANONYMITY
For an issue to be addressed, you must identify yourself and the situation specifically including providing the specific course names, names of other individuals involved, including the names of departments/units. Without this information, we will be unable to investigate the complaint.
STATUTE OF LIMITATIONS
The applicable statute of limitations for reporting an issue/matter that needs to be addressed is two years from the date the matter has occurred.
REPRESENTATION
You may obtain legal counsel at your expense to assist you with resolution of this matter.
ONLINE STUDENTS RESIDING OUTSIDE OF THE STATE OF MISSISSIPPI
Please use this form to submit your complaint as the formal part of the overall process provided for by USM's Student Grievance Policy unless your specific complaint is governed by one of the matter specific processes listed below.
Should you feel that your complaint has not been resolved through the complaint process (i.e. as provided for by the Grievance Policy), you may either:
* File a complaint with our accrediting agency if you are in a non-SARA state- [see list of Sara States]; or
* File your complaint with the SARA portal agent for the state of Mississippi as USM is domiciled within the state of Mississippi- the contact information for our portal agent is:
       Dr. Sheriece Robinson
      Mailing Address: Mississippi Commission on College Accreditation (MCCA), 3825 Ridgewood Road, Jackson, MS 39211-6453
Phone: 601.432.6336; Email-srobinson@mississippi.edu


COMPLAINT INFORMATION

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Campus Location
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Your Information

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Complaint

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Please verify that you have discussed this matter with the unit/department involved prior to submitting this form.(Required)
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Supporting Documentation

Photos, video, email, and other supporting documents may be attached below. 5GB maximum total size.
Attachments require time to upload, so please be patient after submitting this form.

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